No. Your phones and your team stay as they are. This only acts when a call goes unanswered, when a form comes in, or after a visit is marked complete.
Usually. The standard setup forwards unanswered calls to a new local number, which most phone systems can do. We confirm this by email before you pay anything, and we tell you plainly if yours cannot.
A missed caller gets one reply to the call they just made. New-patient and review texts go only to people who agreed to texts. Anyone who replies STOP is never texted again.
Yes. Every patient who has agreed to texts gets the same request, with a private feedback option next to the Google link. We never send requests only to patients we expect to be happy. That practice breaks Google's rules and misleads the public.
Texts contain a first name, your office name and your links. They never contain appointment details or health information. Before we handle any patient information we sign a Business Associate Agreement with you.
No, and we will not promise one. The estimate on the pricing page uses numbers you can change.
No contract. Cancel any time with one email, and you are not billed again.
No. Everything happens by email: the demo, the setup form, approvals, and support.
Arch City Automation is run by Aiden, a college student in Columbus. It is a one-person business, not a big software company, so it is not as polished as the large systems. That is why it costs a fraction of what they charge. You approve every word before anything is sent, and you can cancel with one email.